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The European voice for informal carers

Informal care doesn’t follow a schedule.
Care changes.
Work must too.

Across Europe, millions of informal carers balance paid work with caring for a family member, friend or neighbour. But care rarely fits neatly into a calendar. Appointments change, emergencies happen, conditions fluctuate and caring responsibilities can arise at any moment.

THE REALITY OF CARE

A day that didn't go as planned

This is not a special case. It’s an ordinary Tuesday for millions of carers balancing a job with caring for a parent, partner or child.

1

08:05

Hospital calls about a change in mum's treatment plan.

2

09:00

Team meeting starts. Informal carer joins late, quietly rearranging the day.

3

11:20

The evening appointment is moved forward.

4

14:30

School calls. A second, unrelated interruption.

5

18:00

Work ends. Caring continues, unpaid and unscheduled.

6

22:00

Finally some time for one-self. Oh wait, no...

Care is unpredictable.

Life should be flexible enough to respond.

WHY FLEXIBILITY?

Flexibility is not a privilege.
It is essential.

When work, care services and policy flex around the reality of caring, everybody benefits.

For carers

To have room to answer a call, shift an hour, take a leave day. Without risking a job or an income they depend on.

For employers

To provide flexible policies keep experienced staff in work, reduce absenteeism and build genuine loyalty.

For society

Informal carers save European health and care systems billions every year. Supporting them is not charity, it’s infrastructure.

IN PRACTICE

What flexibility looks like

Not one unachievable policy: six small, practical shifts that add up.

Flexible hours

Start and finish times that shift with care needs, not against them.

Remote work

The option to work from wherever caring happens, when it needs to.

Leaves in hours

Informal carers’ leave counted in hours, not necessarily into full days.

Supportive managers

Managers trained to ask what’s needed instead of assuming, and accommodating.

Flexible services

Care and health services with hours that match real working lives.

Care-friendly culture

A workplace where naming caring responsibilities carries no stigma.

REAL STORIES

Voices of flexibility

Carers from across Europe on what flexibility has meant for them, and what is still missing.

When flexibility comes naturally

“I will never forget and be forever grateful that my employer told me when my mom was dying and I needed to fly home immediately that ‘family comes first and we will cover you in your absence. Take the time you need’”.

When flexibility changes everything

“Without this I think I would not be able to manage full-time work and caring responsibilities.”

When some care is valued more than others

“Carer’s Leave is the poor relation of family leave policies.”

When flexibility is refused

“I saw that there was a lot I could have done from home. But my application for a temporary teleworking position was rejected.”

When work can move with care

“Teleworking makes this juggling act easier.”

When flexibility makes staying in work possible

“People often want to keep working, but they need flexibility.”

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Last Updated on August 13, 2026

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